Complaints
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If you are dissatisfied with our bill
If you are not happy with the amount of our fees you have a number of options:
1. You can use our internal complaints procedure. In the first instance, please raise your concerns with the fee earner responsible for the work within one month of the date of the invoice. If you still have queries or concerns, please contact our Senior Partner, Edmund Bailhache on 01823 333098 or by email to edmund@bailhachelaw.com
2. If you remain dissatisfied you can also complain to the Legal Ombudsman (“LeO”) at:
Legal Ombudsman
PO Box 6806
Wolverhampton
WV1 9WJ
0300 555 0333
Complaints to the LeO must be made within six months of our final written response to your complaint and no more than six years from the date of our act or omission or no more than three years from when you should reasonably have known there was a cause for complaint. If you feel that we have not dealt with your complaint to your satisfaction within eight weeks, you have the right to involve the LeO, even if you have not had a final response from us.
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3. You may apply to the Court for an assessment of the bill under Part III of the Solicitors Act 1974
Your rights are set out more fully in the Solicitors (Non-Contentious Business) Remuneration Order 2009
If you are dissatisfied with our service
You can raise your concerns with the Solicitors Regulation Authority; www.sra.org.uk .
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